Clark Bachelot

results in progress — role started 2026

• Directly accountable for digital revenue targets, partnering across IT, marketing, and commercial leadership to align priorities with enterprise transformation objectives.
• Evaluating platform and PIM (inriver) capabilities against industry benchmarks to inform the roadmap for Lennox's contractor-facing digital commerce ecosystem.
• Identified that the Contractor Commerce partnership model and Lennox's AI-agent initiative are converging halves of one customer journey — and positioned this role at that intersection.

• Built Continuous Product Discovery on a Double Diamond framework — VoC research, PSR (Problem→Solution→Result) briefs, and scored business cases — replacing assumption-driven roadmapping. Became the org's standard operating model.
• Took Optimizely experimentation from zero to a certified, cross-team practice: 330+ ideas generated, 80% implementation rate, ~3.5% average uplift per winning test.
• Product owner for a Salesforce Agentforce customer-service AI deployment — support chat, self-serve knowledge base, and AI-powered outbound outreach — reducing cost-to-serve while improving resolution speed and CSAT.
• Led the $300M eCommerce re-platform to Adobe Commerce and the product/design integration of newly acquired LATAM businesses onto one platform.
• Built and governed a technology-agnostic global design system — tokens, Storybook docs, a designer/engineer contribution model — unifying UX and accessibility (WCAG/ADA) across 60+ markets.
• Elevated checkout completion from 73% to 81%+ and generated $30M in incremental digital sales as Digital Product Manager, via Continuous Product Discovery and conversion optimization.